Unable to obtain a license for Arbortext Print Composer

[jdmcmah]

We recently purchased 4 locked licenses for each Arbortext Editor and Arbortext Print Composer. The software is installed on each user's laptop.

There are 4 total licenses in a license folder on each user's laptop (two for Editor and 2 for print composer) in the following location: c:\program files\ptc\licenses

Editor opens and works without any problems. However, when users try to print, they receive the error: Unable to obtain a license for optional component Servigistics Arbortext Print Composer.

Any thoughts or suggestions?

Thanks!

[bfriesen · Accepted solution]

Something does not look right. Using the license manager,  you should return the licenses and select both the editor and print composer from the list. This way it will generate you one file to reference. We only reference one file per user for isodraw, print composer, and editor.

Or you could try setting it up in your System properties, environmental variables, system variables to see both licenses, not sure if this would work.

Variable Name: PTC_D_LICENSE_FILE

Variable value: C:\program Files\PTC\License\lm_14931456_1301793.txt, C:\program Files\PTC\License\lm_14954139_1327813.txt

Bryon

[jdmcmah]

Returning both licenses and generating a single license for both products worked perfectly.

Thank you!