digital media publisher support case tip: open cases against publishing engine's dmp module

[naglists]

I recently opened a case against Digital Media Publisher directly and had
to do a license dance since we do not own DMP as a standalone product which
I guess some customers may still do. We own it via its inclusion in
Publishing Engine. Theoretically, when I open my next case to the
Publishing Engine's DMP module, licensing won't have to get involved.

[No, you won't see the license dance on youtube. However, after enough
drinks in Orlando ... maybe.]

--
Paul Nagai

[ClayHelberg]

Hi Paul--



Yes, we went through that a while back as well. Kind of weird, but it
didn't take them long to get it sorted out.



--Clay





Clay Helberg

Senior Consultant

TerraXML

[BrettMcCorkle]

We experienced the same thing. You need to select "Publishin Engine" as the product when you open the ticket or you'll trigger the license dance. I would hope the support group would catch on to this soon to avoid the hassle, but maybe they just like to dance 🙂