Export Test Cases with folders and test step with word template not working - Codebeamer V22.04

[Amaury]

Hi,

I try to export a full test case tracker with folders, item with test step and subfolder to word format.

1. First it's seems that we can't use « if_not_folder » and "Test step" loop in the same export
2. In the word template, the style indent is static (for one level) so it's not working with folders and subfolders.
3. saving a template without modification with office 365 generate a warining message post export in word

see attached file (in french, but with explainations, tracker configuration and word template).

Codebeamer used: V22.04

BG,

Amaury

[Amaury]

support request opened: #17325776 

[EvaBertalan]

Hi Amaury,

The result of our investigation in the SalesForce case is this:

1. The problem is the nested conditional bookmarks. If you have a conditional bookmark e.g. if_not_folder, then you cannot add another conditional bookmark inside of this, because Codebeamer can't handle this.
   Related article: https://www.ptc.com/en/support/article/CS402253 
2. You need to implement a custom multilevel list style in the template, and apply that on your list.
   Related article: https://www.ptc.com/en/support/article/CS420678 
3. This warning can be ignored, the document will be displayed.

Kind regards, Eva