GET /v3/items/{itemId}/reviews End point is broken

[PM_10327162]

Does anyone have any other alternatives or suggestions 

Is PTC planned to fix this in future versions?

[KartikOak]

Hi,

      Have you filed a Customer Case yet?

Thanks

Kartik

[alfonso_c]

Hi, what do you mean by "broken"?

You may have a look at these topics, perhaps they contain some hints for you:

• https://www.ptc.com/en/support/article/CS401223
• https://www.ptc.com/en/support/article/CS401225

[PM_10327162]

No above links does not help.

I have already gone through this link before

I wanted a clear roadmap when and in which release the API is going to work again.

[alfonso_c]

I tested on 2.1.0.1 and the endpoint is functional for me:

I can also suggest a Customer Case to get further support on this

[alfonso_c · Accepted solution]

I am updating on the status and solution of this thread for other community users:

On the support ticket logged after this conversation, we clarified that the GET /v3/items/{itemId}/reviews endpoint returns empty response because the itemId has a Review Hub-based review, and not an Item-based review. These look similar but have a different header on the UI.

Review Hub (NOT supported by the endpoint):

Item-based Review (supported by the endpoint):

Currently, no REST API endpoints for Review Hub are officially implemented / supported

• GET /v3/items/{itemId} (with {itemId} being the review ID in the ReviewHub) helps to get basic information about a review in ReviewHub, further endpoints and functionalities are on the roadmap and *may* appear in future versions.