cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

12/1 Weekend Maintenance

Re: s l o w

Attempting to log into the community redirects to this page:  https://support.ptc.com/appserver/common/login/ssl/login.jsp?

 

To access support I use this favorite:  https://support.ptc.com/appserver/cs/portal/  It also redirects to the same login page as the community:  https://support.ptc.com/appserver/common/login/ssl/login.jsp?

 

If I log out of both the community and support and then attempt to log back into either one, it takes 2 minutes and 9 seconds before a response is received.  Once I'm logged into one I can access the other without having to login again.  (There is really only one login for both.)

Re: s l o w

Seems like maybe it's related to a redirect:

login delay.PNG

Re: s l o w

Thank you all for your feedback.  A ticket is open with the internal PTC IT team to research this!  

Stay tuned to this thread for updates.

Re: s l o w


@Jaime_Lee wrote:

Thank you all for your feedback.  A ticket is open with the internal PTC IT team to research this!  

Stay tuned to this thread for updates.


Hi,

did you recive some feedback from IT team ? It is really annoying to wait 2 minutes to login ...


Martin Hanák

Re: s l o w

If I open a link from the email notices and then try to login, it times out.

If I open ptc.com and then open esupport, I can login fine. Once I am in, I can open messages from my email.

 

Highlighted

Re: s l o w


@MartinHanak wrote:

@Jaime_Lee wrote:

Thank you all for your feedback.  A ticket is open with the internal PTC IT team to research this!  

Stay tuned to this thread for updates.


Hi,

did you recive some feedback from IT team ? It is really annoying to wait 2 minutes to login ...


Wish it would only take 2 minutes as it used to be a few days ago!

 

At the time I am not able at all to login to from the community page - it times out.

But as a workaround I can login to support-ptc without problems. When I then go to the community site I am logged in. Annoying!

Re: s l o w

I am sending HAR file generated from Chrome.

 

2018-12-10: I removed an attachment, because it contains secure information (eg. username, password, company name) written in plain text.

 


Martin Hanák
Announcements

Upcoming Regional User Group Meetings and Demos
(CREO, PLM, and IoT and Augmented Reality Topics)
Click the banner below for more details.