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12/1 Weekend Maintenance

Re: s l o w

Internal PTC is still investigating the issue.  Lithium reaffirmed that it is not on their side.  Will continue to check in with IT.  It seems that @TomU found a work around.

 

 

Re: s l o w

I can also confirm that https://www.ptc.com/en/support gives a quick login.

After this I still have to press login at the community page but there at least is no further delay.

It would have been a quick workaround to change the redirection from support.ptc.com to ptc.com/en/support for the time the problem is being fixed.

Unfortunately PTC IT team decided to do, obviously, nothing for the last two weeks - incomprehensible!

Re: s l o w

@Werner_E  I apologize for the inconvenience.  We appreciate the community members flagging and detailing the issues they are having here.  I already have a request in for the redirect with the eSupport team.  That was a really good idea @TomU    We are working on better response/resolution times.  Thank you for your patience.

Re: s l o w

I didn't want to sound too harsh and it certainly was not meant personally.

But I had to watch PTC destroy quite a number of things I liked.

There was a highly frequented forum for asking and collaboration named the Mathcad collab. It was famous for a quick fluid workflow and a clear layout. When PTC migrated this forum to its Jive-Forum, this collab was severely broken. Attachments were discarded, links from one post to another were not adjusted, etc. This made the collab rather useless - at least its function as a database and reference was destroyed. Then we experienced the migration from Jive to Lithium which was done equally careless and unprofessional. Postings got lost, the freshly built up rudimentary reference (the document posts) got lost or was converted to normal postings which can hardly be found and referenced. And the structure, which was at least partially took over to Jive was broken completely. Just look at thos labels! The Mathcad section now is just a pile of ....

Same story with the software I and a lot of other users and contributors here loved to use - Mathcad. PTC has effectively proven over the last 12 years that they are not able or not willing to further develop this software. The "new" Prime is just a bad joke. Promised to live up to Mathcad 14/15 with version 3 we now have version 5 and its clear to most users that it never will contain the features MC14 had 12 years ago. So PTC has effectively broken a highly ingenious and precious piece of software and forced its users to turn away and look for alternatives elsewhere.

Personally I don't care if all this was done because of sloppiness, inability, unwillingness or the dictate of accounting/economic department. What counts is that it was done!

 

This said I hope you can understand that I may react a bit sensible when I come across yet another proof of PTCs inability/unprofessionalism.

 

Re: s l o w

I am with Tom on this one.

 

I can login quickly with his fast link.

 

With the slow link I ALWAYS get a time out on the connection.

 

Could it be the jsp page code?

Re: s l o w

Problem with 2+ minutes login delay seems to be fixed finally

Re: s l o w

@Werner_E thank you for letting us know that it seems resolved.  We appreciate all your updates.