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Unable to easily find the Windchill Ideas page from the PTC Community home page

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Unable to easily find the Windchill Ideas page from the PTC Community home page

When a Windchill user needs to file an enhancement request, they are usually directed to this page on the PTC site (either from advice from a TSE or from a link in PTC Knowledge Base article): https://support.ptc.com/support/PTC_Product_Ideas.htm

 

This page directs users to the PTC Community home page. Additionally, the  PTC_Product_Ideas.htm page states:


Where are Product Ideas for new functionality submitted?
Once you enter PTC Community, click on Browse and locate the product that pertains to your idea. 
Under that product you will find an “Ideas” section where you can add, view, comment and vote on
Product Ideas.

 

For a Windchill user, when they go to the Windchill forum the only Ideas board is for FlexPLM Ideas, which is for only one product within the Windchill suite of products--there is no Windchill Ideas board for PDMLink/ProjectLink users to submit their ideas. 

It looks like the Windchill Ideas board is hidden under the Community > Ideas Exchange page (https://community.ptc.com/t5/Windchill-Ideas/idb-p/WindchillIdeas)

Unless you have the direct URL link to that page, or one of your searches has a result that resides in that board there does not look to be a way to access that board. This is causing Windchill customer confusion and frustration when they need to file an Idea.

 

Please make this board easier to find for customers so that they can more easily post their Ideas, as needed.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unable to easily find the Windchill Ideas page from the PTC Community home page

The Community pages were updated so that when you click on the Windchill Community page there will be a Windchill Ideas link on the main Windchill Community page. This is much improved from how it was before 🙂

 

9-4-2018 9-55-35 AM.jpg

View solution in original post

4 REPLIES 4

Re: Unable to easily find the Windchill Ideas page from the PTC Community home page

Totally agree.  Either the ideas exchange needs to be unprotected (visible) or the Windchill ideas need to move our from underneath it until the rest of the ideas exchange area is ready for the public.

Re: Unable to easily find the Windchill Ideas page from the PTC Community home page

Hi, we are working on streamlining our user experience.  All the idea boards will now be in a PTC Idea Exchange section. 

Please see the Community Announcements for more information.

 

https://community.ptc.com/t5/PTC-Community-Announcements/Working-on-Ideas-Where-did-Windchill-Ideas-...

 

Thank you for your patience while we are improving the community experience!

 

 

Re: Unable to easily find the Windchill Ideas page from the PTC Community home page

Totally agree.

Ideas page should be visible immediatly as soon as logged into the community.

 

Re: Unable to easily find the Windchill Ideas page from the PTC Community home page

The Community pages were updated so that when you click on the Windchill Community page there will be a Windchill Ideas link on the main Windchill Community page. This is much improved from how it was before 🙂

 

9-4-2018 9-55-35 AM.jpg

View solution in original post