When you log in to the PTC User site, Go to Resources, Library, expand the public files area, (pick "View all Topics"), pick Scripts. The top three items are what you want. See the attached email for how to use the file I posted. That file was written by Dan Wolf, one of the guys I work with recompiled it after making a minor change.
To be fair, the CS that links to PTC User's cache recovery tool does have alternate methods of recovery. The other one is "send us your .wf folder and we'll fix you right up". Maybe useful for some, but problematic for others (like myself).
Well our models are fairly massive. Some full rigs are upwards of 8-10 GB just to open in Creo. I wonder why there is an ability to see your available memory for cache but it means nothing because once a users local cache approaches ~3000KB (3GB) weird things start happening....then I delete the .wf folder and all it back to normal again until that their cache builds up again the next time.....
Bryant H. Hudson IV CAD/PDM Administrator Atlas Copco Drilling Solutions, LLC
A common symptom is an unretrievable model, even though it is listed in the Workspace and File Open dialog. The reason is that the cached file is wrongly removed by a clear cache or Event Manager cleanup operation.