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"Sending Message" just brings you to the PTC message app

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Sapphire I

"Sending Message" just brings you to the PTC message app

Recently went to send someone a message and had the drop down from their name to the "Send Message" box.

Typed my message and sent it.

When I got a reply back, it wasn't from the person that I sent the message.

 

Just a found out the the "Send Message" button brings you to the messaging app within the software, it does not start a message from the person from which you clicked "Send Message"

 

Not sure if this is works as intended or it is a bug.

Becareful,

Dale

3 REPLIES 3
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Re: "Sending Message" just brings you to the PTC message app

Hello Dale,

 

Thank you for this feedback - we will communicate this to our platform provider.

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Re: "Sending Message" just brings you to the PTC message app

Thanks.

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Re: "Sending Message" just brings you to the PTC message app

I did notice that if you click the 'compose' button, the person you intended to send the message to will automatically populate the 'Send to' field.

 

TomU_1-1601928860181.png

 

TomU_2-1601928886740.png

 

I do agree though, clicking send message should take your directly to this second screen shot.

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