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Creo elements direct, problems with graphics driver

Visitor

Creo elements direct, problems with graphics driver

I use Creo Elements Direct 3D-access V18.1 on my notebook Acer spin 7
Processor: Intel® Core™ i7-7Y75 with integrated Intel® HD Graphics 615
Everything worked fine.
Then came the Windows update to 1803.
Windows update installed the graphics driver V23.20.16.4901.
Creo Elements worked, but I had permanent bluescreens due to memory corruption by the graphics driver.
Acer support recommended that I install the latest driver version 24.20.100.6025, which I did.
Since then the notebook runs stable, but Creo elements doesn't work anymore.
Error messages:
First: 'vport 1' frozen due to graphics error!
Then: Action failed, create_vp/Signal/sigsegv
Reinstallation did not help
request for help

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4 REPLIES 4
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Re: Creo elements direct, problems with graphics driver

I have the same error message with CreoElementsDirectModeling 19.0 M060.

Re: Creo elements direct, problems with graphics driver

You can use the Case Logger tool on PTC's eSupport Portal to open Technical Support case: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log

Re: Creo elements direct, problems with graphics driver

I did it and got a respond: Intel Graphis Chips are not supported by PTC!

Re: Creo elements direct, problems with graphics driver

I put the Environment variable(System).

SDPIXELFORMAT=SOFTWARE

it works, but slow.