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Direct Modeling Express Proxy Issue?

SOLVED
Newbie

Direct Modeling Express Proxy Issue?

My computer recently changed locations on the company internet. I have been using Direct Modeling Express for several years successfully but now I get a proxy request and warning when I start. It looks like I'll be thrown out after 72 hours?

 

I clearly have internet access. The company IT support is not sure what type of Proxy information Direct Modeling Express requires. Proxies are not generally used, they say.

 

Connection failed.

For Modeling Express to automatically activate, it requires access to the internet. Please check if a proxy has to be specified, and enter your company's proxy server details so that the activation can proceed

 

Proxy name.........

 

Proxy port ...........

 

Thanks for any help to get around this issue.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Direct Modeling Express Proxy Issue?

16 REPLIES 16

Re: Direct Modeling Express Proxy Issue?

Hi Richard,

it seems many have the same problem and you're not alone.

May be the license server is down.

Just wait and see

Re: Direct Modeling Express Proxy Issue?

Hi,

I just downloaded the latest version of Direct Modeling Express, and tried to activate with no luck, it was also looking for a proxy server. I then tried to request activation key manually from the next screen, and got the following error message from Internet Explorer:

PTC error.jpg

Something has glitched for PTC.

Re: Direct Modeling Express Proxy Issue?

Hi there,
it is a bit strange but you have to choose the option
Continue to this website (not recommended).
Then you come to the login page where you will receive the manual Password
that gives you again 72 hours working time.

Re: Direct Modeling Express Proxy Issue?

I have been having that same issue for a week. I have tried it from multiple locations to veriy it was not my computer or internet connection. Looks like it has been down for about a week.

Re: Direct Modeling Express Proxy Issue?

I too have had this issue. I was trying to evaluate Creo prior to purchasing a full license, when suddenly, it wont work anymore. I have checked and re-checked my machine. The fault does not lie there. I have tried a fresh install on a standalone machine and a new registration, same fault. When logging on to thier site this is successful but I get an security certificate error. I presume that this is the problem but have no way of proving it. I desperation I have tried on several occasions to get PTC's help but have restricted access to support. Published email addresses are bounced and sale will not respond. It seems that they just don't care and are totally unwilling to help in any way. I for one will treat this as the level of support that PTC will give their full product client too and am no longer bothering. Im going back to a company which offers support.

Re: Direct Modeling Express Proxy Issue?

I have also been having this same issue for about a week. The frustrating part is there does not seem to be any way to notify PTC directly as I do not have sufficient Privileges.

Re: Direct Modeling Express Proxy Issue?

In our company, we have exactly the same problem. Does anybody know a solution?

Highlighted

Re: Direct Modeling Express Proxy Issue?

The only solution is to somehow contact PTC and get them to fix it. I'm considering contacting sales and getting them to notify PTC support.

Re: Direct Modeling Express Proxy Issue?

I think the issue at PTC is bigger than this. I have full support and have been having issues with my bookmarks not working. However, if I got to PTC and then to support I can get to the page. I think maybe some of the addresses have changed.

Tom