Some days ago I started working with Creo Illustrate 2.0 M040 and from first moment after installation my Annotations button is unactivated.
Does anybody know what might be the reason?
It sounds like your callouts template file might have become corrupted. I suggest you delete (or move) your CalloutTemplates.xml file and restart Creo Illustrate to regenerate a new template.
Your CalloutTemplates.xml can be found in:
I removed the CalloutTemplates.xml file, but after restart Creo Illustrate, the Annotations button still remains inactive.
In that case it might be your user_prefs.xml that needs a refresh. Same location; delete (or move) your user_prefs.xml and start Creo Illustrate to refresh this.
After freshening the user_prefs.xml there is no change also.
There must be another reason for this problem.
My last suggestion would be to remove all of your Illustrate preferences to see if this solves the problem:
If this does not solve the problem I suggest you contact PTC Tech Support.
Thank you for your interest in my problem and your suggestions.
Unfortunately, the problem still exists.
I will contact with PTC Tech Support to solve this issue.