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Creo Illustrate 2.0 - Annotations button

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Creo Illustrate 2.0 - Annotations button

Hello

Some days ago I started working with Creo Illustrate 2.0 M040 and from first moment after installation my Annotations button is unactivated.

Does anybody know what might be the reason?

Creo_Illustrate_Issue.PNG

10 REPLIES 10

Re: Creo Illustrate 2.0 - Annotations button

Wojciech,

It sounds like your callouts template file might have become corrupted. I suggest you delete (or move) your CalloutTemplates.xml file and restart Creo Illustrate to regenerate a new template.

Your CalloutTemplates.xml can be found in:

%APPDATA%\PTC\Illustrate

Re: Creo Illustrate 2.0 - Annotations button

Hi Tim

I removed the CalloutTemplates.xml file, but after restart Creo Illustrate, the Annotations button still remains inactive.

Re: Creo Illustrate 2.0 - Annotations button

Wojciech,

In that case it might be your user_prefs.xml that needs a refresh. Same location; delete (or move) your user_prefs.xml and start Creo Illustrate to refresh this.

Tim

Re: Creo Illustrate 2.0 - Annotations button

Tim,

After freshening the user_prefs.xml there is no change also.

There must be another reason for this problem.

Wojciech

Re: Creo Illustrate 2.0 - Annotations button

Wojciech,

My last suggestion would be to remove all of your Illustrate preferences to see if this solves the problem:

  • Close Creo Illustrate
  • Navigate to %APPDATA%\PTC
  • Rename Illustrate to Illustrate_OLD
  • Start Creo Illustrate

If this does not solve the problem I suggest you contact PTC Tech Support.

Regards

Re: Creo Illustrate 2.0 - Annotations button

Tim,

Thank you for your interest in my problem and your suggestions.

Unfortunately, the problem still exists.

I will contact with PTC Tech Support to solve this issue.

Best regards
Wojciech


Re: Creo Illustrate 2.0 - Annotations button

Try to reinstall Creo Illustrate.

Re: Creo Illustrate 2.0 - Annotations button

Vladimir

I tried reinstall Creo Illustrate but after this, the Annotations button still is inactive.

Re: Creo Illustrate 2.0 - Annotations button

Maybe you can help reset the "Restore all defaults" (in main menu select "File" -> "Options"):

Pic_1.png