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Creo Illustrate 2.0 - Annotations button

ptc-6034002
1-Newbie

Creo Illustrate 2.0 - Annotations button

Hello

Some days ago I started working with Creo Illustrate 2.0 M040 and from first moment after installation my Annotations button is unactivated.

Does anybody know what might be the reason?

Creo_Illustrate_Issue.PNG

10 REPLIES 10

Wojciech,

It sounds like your callouts template file might have become corrupted. I suggest you delete (or move) your CalloutTemplates.xml file and restart Creo Illustrate to regenerate a new template.

Your CalloutTemplates.xml can be found in:

%APPDATA%\PTC\Illustrate

Hi Tim

I removed the CalloutTemplates.xml file, but after restart Creo Illustrate, the Annotations button still remains inactive.

Wojciech,

In that case it might be your user_prefs.xml that needs a refresh. Same location; delete (or move) your user_prefs.xml and start Creo Illustrate to refresh this.

Tim

Tim,

After freshening the user_prefs.xml there is no change also.

There must be another reason for this problem.

Wojciech

Wojciech,

My last suggestion would be to remove all of your Illustrate preferences to see if this solves the problem:

  • Close Creo Illustrate
  • Navigate to %APPDATA%\PTC
  • Rename Illustrate to Illustrate_OLD
  • Start Creo Illustrate

If this does not solve the problem I suggest you contact PTC Tech Support.

Regards

Tim,

Thank you for your interest in my problem and your suggestions.

Unfortunately, the problem still exists.

I will contact with PTC Tech Support to solve this issue.

Best regards
Wojciech


Try to reinstall Creo Illustrate.

Vladimir

I tried reinstall Creo Illustrate but after this, the Annotations button still is inactive.

Maybe you can help reset the "Restore all defaults" (in main menu select "File" -> "Options"):

Pic_1.png

Hello for everyone

The problem was related with the license.

With the new license this problem does not appear.

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