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Creo Illustrate 3.1 Losing Figures

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Creo Illustrate 3.1 Losing Figures

I wanted to see if anyone else had experienced a similar problem with losing figures in Creo Illustrate 3.1 and knew of any causes or solutions.  I worked in the same file several times with no issues.  After making about a dozen figures in the file including a couple animations, I lost all but two figures.  I worked in the file one day and everything seemed fine so I saved it and closed the file and program.  Later that day I opened the file up to find my figures gone and no trace of them.  It appears that I am only left with the first and last figures that I had in the file.  Anyone else experience this and have any idea what the cause or solution could be to this issue?

6 REPLIES 6

Re: Creo Illustrate 3.1 Losing Figures

Same problem ... The stability of Creo Illustrate 3.1 M010 is very bad

Re: Creo Illustrate 3.1 Losing Figures

Hi,

Please send your issue to technical support by using PTC's "Case Logger": https://support.ptc.com/appserver/cs/case/case_logger.jsp

Re: Creo Illustrate 3.1 Losing Figures

Have already reported it.  PTC basically just says oh we've never heard of that and don't have any clue what could be going on so that is not productive.

Re: Creo Illustrate 3.1 Losing Figures

Same Problem.......There is a Case with PTC opened about it?

Re: Creo Illustrate 3.1 Losing Figures

In Creo Illustrate 4.0 ,  I make 44 steps in single figure,i follow my standard practice of saving a file  every 2 minutes but whenever i opened after few time  all step are lost. My hole day work has been lost. Anyone know How i can  fix? any solution?

Re: Creo Illustrate 3.1 Losing Figures

I disabled autosave and until now the issue seems disappeared.