I wanted to see if anyone else had experienced a similar problem with losing figures in Creo Illustrate 3.1 and knew of any causes or solutions. I worked in the same file several times with no issues. After making about a dozen figures in the file including a couple animations, I lost all but two figures. I worked in the file one day and everything seemed fine so I saved it and closed the file and program. Later that day I opened the file up to find my figures gone and no trace of them. It appears that I am only left with the first and last figures that I had in the file. Anyone else experience this and have any idea what the cause or solution could be to this issue?
Please send your issue to technical support by using PTC's "Case Logger": https://support.ptc.com/appserver/cs/case/case_logger.jsp
Have already reported it. PTC basically just says oh we've never heard of that and don't have any clue what could be going on so that is not productive.
In Creo Illustrate 4.0 , I make 44 steps in single figure,i follow my standard practice of saving a file every 2 minutes but whenever i opened after few time all step are lost. My hole day work has been lost. Anyone know How i can fix? any solution?