I read that Creo 4.0 is available for download since December 15 but even today if I log in and go to "Order or download Software Updates" I can only see up to Creo 3.0. Is there some trick to force the refresh of the list (I remember something like this in the past) or is Creo 4.0 not available right now? Our company has active maintenance.
You can send your issue to PTC's technical support by using "Case Logger", here: https://support.ptc.com/appserver/cs/case/case_logger.jsp
Even if you bought directly there must be some contact details to communicate with them.
Yes, they sent me a new license file. I didn't remember that you needed a new file for major version updates. Oh, is it just me or there's no "Rendering" anymore? There's an icon for rendering but when I click it does nothing
Both the support and contacts were fast to answer: they updated my license and sent me the new license files, and now I can download Creo 4.0. Maybe it's the same for you. Anyway I don't like the new interface very much: the colors and the constraints icons are a bit distracting and too small.
Hello - It is a relatively manual process on PTC's side to update all eligible accounts to show access to the updated license file and the download link.
If you would like to expedite the process, you can email - and request the updated license file. Once that is received, you should see the link to download the software on your support page.
Remember to provide your PTC Customer # and Service Contract # in your request.