Creo Help 2.0

[ptc-4762879]

Hi,

I've installed Creo Help locally but I'm receiving an error 500 Unknown source error when launching.

This is on Windows 7 X64 UAC has been disabled so I know its not that.

Any input would be welcomed.

[MartinHanak]

Stuart,

please tell us exactly, how do you launch Help Center for Creo 2.0.

Note: You can try to turn firewall off, before you launch Help. The firewall can block communication port necessary for running Help.

Martin Hanak

[ptc-4762879]

Hi its launched from Start menu > All Programs > PTC Creo > Creo Help 2.0

This launches c:....\creo2.0\Help\help\creo_help\crea_help.exe

When run as an Admin it works. When run as a user I get an Internal server error 500.

It help files have been installed locally on the machine.

The firewall has been unblocked.

slight update I have given the user Full controll on the folder but that has made no difference.

[MartinHanak]

Stuart,

I am sorry I don't know how to resolve your problem. On my PC Help Center for Creo 2.0 is running well.

Martin Hanak

[ptc-4762879]

thanks for your time. I may have found the problem if its correct I'll post back.

[ptc-4762879 · Accepted solution]

It appears that users want to read a folder frmo the admin profile that installed the help

c:\users\adminaccount\Application Data

So by creating this path manually and copying the files there rather than it being a profile the user accout can launch the help files ok.

the admin account just tags .DS onto it to create its profile leaving the newly create directory untouched.

[MartinHanak]

See http://www.ptc.com/appserver/cs/view/solution.jsp?n=CS98194