I have no problem with PTC tech either. I always use web support and usually they call within an hour. I think there is a real advantage with web support. First of all your problem gets broadcast to allot of tec people and usually only someone who is familiar with it will call you back. Plus it gives them time to research it before they call you back. With phone support you are stuck with whoever is next on the line and they may not know anything about your particular problem so they tend to stumble around with you and end up having to call you back anyway.
Gerald
[Lanz, Gerald]
