If i'm thinking of this correctly you need to reconfigure your creo, the quality agent probably didn't install correctly. To do this navigate to the location Creo was installed, find the reconfigure.exe file and double click. Verify you have th correct license file then continue to the Aplication Section. On the right had side is a customize button. The options should be in that folder.
Sorry this is all the information i can give you from memory, my current company locks that out so i cant go in there and see the options, but this should lead you in the right direction.
