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Simplify Logging In Creo Parametric

Simplify Logging In Creo Parametric

Basically it is a huge pain in the butt to turn logs on and off and collect logs from Creo.  Please add a check box or button to creo for turning the logs off and on, and a setting for the directory they go to.  If you wanted to go above and beyond, a setting to keep the log sizes below a certain threshold would be awesome too.

I bet this would help tech support save a ton of time too.

3 Comments
Newbie

We have been trying to collect logs for a problem for several weeks with help from tech support and they are still sending us more guides on how to do this.  The logs showed up in all sorts of weird places, not where they are documented to show up in the guides.  This is a nightmare.  Meanwhile the user wants to know the date when their problem will be fixed, and we cant even collect the right logs.  Tech support has stuck with us all the way through, but it would make everyone's job easier if we had a simple user interface in Creo for turning on all the related logs.

Alexandrite

If not an interface they could at least properly document the debugging options rather than them being strung about in multiple cases. Though I'm all for a simple interface. It could be a simple as the way config.pro is defined for which areas are logged.

Community Manager
Status changed to: Archived