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Staying logged into PTC Community for 7 days

Staying logged into PTC Community for 7 days

Status: Archived Submitted by 23-Emerald II on ‎Jul 18, 2017 08:37 AM
5 Comments (5 New)

Allow being logged into the PTC Community website for up to 7 days.

 

When the switch to Lithium based PTC Community occured, the ability to be logged into the website for one week was lost. Log in on every Monday. Now logins are occuring multiple times per day with out having closed the website tab.

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5 Comments
MartinHanak
24-Ruby II
24-Ruby II
‎Jul 19, 2017 07:56 AM
‎Jul 19, 2017 07:56 AM

Dale,

 

I think that your requested is not "realizable". This is because login to community.ptc.com is tied to login to support.ptc.com.

 

Martin Hanák

Dale_Rosema
23-Emerald II
23-Emerald II
‎Jul 19, 2017 07:59 AM
‎Jul 19, 2017 07:59 AM

They were able to do it when it was on the Jive based PTC Community.

MartinHanak
24-Ruby II
24-Ruby II
‎Jul 19, 2017 08:02 AM
‎Jul 19, 2017 08:02 AM

Jive login was independent on support.ptc.com login. Lithium login is dependent on support.ptc.com login.

Werner_E
24-Ruby V
24-Ruby V
‎Aug 03, 2017 12:27 PM
‎Aug 03, 2017 12:27 PM

I have ranted about it in another thread but it fits better here:

 

I am not sure if it would not be able to stay logged in for a longer time.

 

But there are two different timeouts.

1) When I have a forum page open in a tab, after some time of inactivity (at least after an hour, maybe shorter) when I reload the page (it doen't update automatically) to see if something new was posted, it looks liek i am logged out and I have to press login. I don't have to enter my login data, though. Either this is stored in a cookie (at least I have seen my login name = mail address in at least two different PTC cookies) or the forum asks ptc.com. At ptc.dot I am still logged in.

2) After a longer period of time (not sure how long but shorter than a working day) you are logged out completely and have to reenter your login data. This could either be that the cookie storing my password has expired or that after that time period I am automatically logged out from ptc.com, too.

 

I constantly run into the first of the two and thats truly annoying because usually when you relaod a page you find yourself at exact the same position on the page as before, but not when I have to relogin (even though its just a click without the need to enter anything). I find my self at the top of the page, see the unneccessary "New solutions" section and have to scroll down to the overview where I find the infornmation about new post in the subsections.

 

Furthermore I sure don't like cookies to store my complete login data!

 

Thats sure all not as it should be!

 

olivierlp
Community Manager
Community Manager
‎Jan 04, 2022 09:52 AM
‎Jan 04, 2022 09:52 AM
Status changed to: Archived

Hello,

We are archiving your idea as part of a general review. This action is based on the age of your idea and the total number of votes received, as per this announcement.

You can always post a new idea with all the details required in the form.

Thank you for your participation.