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Support for multiple cloud Windchill environments on Server Management

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Support for multiple cloud Windchill environments on Server Management

We faced an issue with several Windchill cloud environment connections from Creo to Windchill. Creo Server Management allows (/ is intended to be used) to register several Windchill servers for one instance. We have Test, Development, QA, and Production environments, which all are running on PTC Cloud. If user tries to register all of these environments, they receive an error stating that "Server is already registered" (with two of the environments):

OH_9698979_0-1612946809226.png

This occurs because Creo identifies those to be the same environments (based on the IP?), even the addresses and names are different (e.g. QA https://eg1-qa.ptcmscloud.com/Windchill/ vs Production https://eg1.ptcmscloud.com/Windchill/).

 

As these are on cloud, the public IP addresses get changed over the period of time and thus it is not efficient to register those as "local" variables on Windows. To by-pass this, we need to create environment specific starting .bat's, which are then using different Cache folders (e.g. PTC_WF_ROOT=c:\ptc\cachedev).

 

To have a permanent fix, could it be possible to modify this "identification of the servers" to support also this kind of cloud environments?