1. Describe your environment: What is your industry? What is your role in your organization? Describe your stakeholders. My company is a Manufacturing Company, I am a "Project Optimization Engineer PLM" but for you I am a Windchill Administrator and Customizer. My stakeholders are the Windchill and CAD users, many departments of the company 2. What version of Creo Parametric are you currently running? Creo 8.0.7.0, CEDM 20.4.1.0, UWGM 12.1.1.1, Windchill 12.0.2.4. 3. Describe the problem you are trying to solve. Please include detailed documentation such as screenshots, images or video. We use a Creo Elements / Direct Modeling module, licensed, called "Creo Simulate", but we use also Windchill, then Windchill Workgroup Manager. In the past I opened a case: C14068494 because if used with Windchill Workgroup Manager it didn't work. At the case 2 similar articles followed: CS327163 CS283818 And finally 2 similar SPRs: SPR 7397261 SPR 7655786 One of them was closed solving in Creo 7.0.4.0. But the solution was not complete because now is possible to maintain connected CEDM but not Creo. Creo Simulate has to be offline / NO SERVER, otherwise it doesn't work. Then I opened an other case: C16038750 but this time I don't have a solution for the future, there was a bouncing of responsability between R&D of Creo, CEDM and UWGM...but they are all PTC Product, the customer don't understand why PTC doesn't certificate/support the use of them together. The final response of support was: "Regarding this case, I hope you have been following the comments in the case. As I mentioned in our last call regarding this issue, I took over this to clarify the expected behavior. I have been in touch with R&D and Product Management teams regarding the combination WWGM-Modeling-Simulate. It proved to be a bit difficult as this is nowhere documented on PTC side. As it turned out after several internal discussions (and having been forwarded from one R&D team to the other, as multiple products are involved), the conclusion from Workgroup Manager Product Management is that Simulate analysis were never officially supported with Modeling in combination with Workgroup Manager. It is also not part of the regular QA testing. Previously, for the last case you reported where all Simulate options were greyed out, we forwarded the SPR to Simulate teams and they fixed the Simulate issue, after which the options were no longer greyed out. Regarding the follow up questions about Simulate/Creo being registered to Windchill server so that a Workspace is involved and has to be cleared to get the update from Modeling session connected to WWGM, it is not a tested/supported scenario. As the overall functionality is working except when Simulate has a Windchill server registered, you could use it as is, (and tell the users to put Creo to “No Server” to get rid of the registered Windchill server) if that serves your purpose. If the issue is same with simulate and Modeling even when Modeling is not connected to Windchill Workgroup Manager, then you can get this clarified from core Creo Elements/Direct Modeling side, i.e., with the CAD team, but please note that as per my discussion with Simulate R&D team, they also do not test in combination with Windchill, so in the end it may be the same outcome. Finally, you could create a product idea to request a certification of these products in combination so that issues can be reported in future. If you decide to report an incident, do add a link to the case as a comment." 4. What is the use case for your organization? My organization uses PTC Creo Parametric and PTC CEDM in the same PTC PDMlink Windchill. My users would like to maintain connected their PTC CADs to PTC PDMlink Windchill and work without issues. 5. What business value would your suggestion represent for your organization? Human time to go offline (saving, uploading, sych, etc) to do a Simulation.
... View more