cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Graphic Card not support by Creo Simulation Live

SOLVED
Highlighted
Level 7

Graphic Card not support by Creo Simulation Live

During the installation of Creo 5.0.3.0 

  • creo.png

May laptop card is a GeForce GTX 860M (nvidia specifications)

PTC requires:

 

  • req.png

 

Why does my card is not supported?
It is based on Maxwell architecture, has 4GB Ram and the latest drivers.

 

PS: During execution on a simulation, Ia also get this error:

  • error.png

 

PS2: I was wrong about the 4GB. It is 2GB Ram Video Card. It this that is blocking the execution of a simulation?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Graphic Card not support by Creo Simulation Live

jgoncalves,

 

We have some cases where a 2GB card does work within Creo Simulation Live.  I recommend upgrading to the latest Nvidia graphics driver for your machine and try running CSL again.   You have a Cuda enabled card, so hopefully it is just an out of date driver and then things will work for you.

 

Thanks,
Todd Kraft

9 REPLIES 9

Re: Graphic Card not support by Creo Simulation Live

jgoncalves,

 

We have some cases where a 2GB card does work within Creo Simulation Live.  I recommend upgrading to the latest Nvidia graphics driver for your machine and try running CSL again.   You have a Cuda enabled card, so hopefully it is just an out of date driver and then things will work for you.

 

Thanks,
Todd Kraft

Re: Graphic Card not support by Creo Simulation Live

Thank you ToddKraft.

 

I was relying on the Nvidia GeForce Experience to update my graphic card.

I ran Device Manager (Windows 10) and got a newer driver.

It is working now.

 

Re: Graphic Card not support by Creo Simulation Live

@ToddKraft 

I have the graphics card of Nvidia Quadro P4000, with 8GB RAM. still, I have the same issues. Can you please confirm my graphics card will be supporting CSL or not. 

Thanks

Rahul

Re: Graphic Card not support by Creo Simulation Live

@ToddKraft 

Hi Todd,

I have a graphics card of Nvidia Quadro P4000, with RAM of 8GB. Will it be sufficient for CSL?

Regards,

Rahul

Re: Graphic Card not support by Creo Simulation Live

Rahul,

 

Yes, the P4000 card is definitely sufficient for CSL.  I have the same card in my laptop and it performs very well.

 

Regards,
Todd

Re: Graphic Card not support by Creo Simulation Live

Hi Todd,

Thanks for the update. I had to upgrade my drivers, and BIOS also. now at least I am not getting graphics error. but still it has not been active, it stays grayed out for all the options. Do we need some special license for that? if yes how to get that. Is there any training available for this on web?

Thanks & Regards,

Rahul

Re: Graphic Card not support by Creo Simulation Live

Please send me an email at tkraft@ptc.com and we can get you the information you need.

 

Regards,
Todd Kraft

Re: Graphic Card not support by Creo Simulation Live

Hi,

please read attached document.


Martin Hanák

Re: Graphic Card not support by Creo Simulation Live

Hi Martin,

Thanks for the document. It really helps.

Rahul