I have started to install the Adobe LC ES4 SP1 on the Windows 7 Pro 64-bit as our Test Publisher. It works fine without any issue in MS Office 2010 publishing.
When moving to install it as Production system, it is installed on a VMWare with Windows 2008 R2 64-bit. It has more memory (16 GB) and faster CPU speed. However, it will not publish the MS Word or Excel document. When testing in the ADMINUI page inside Adobe LifeCycle ES4 SP1 using "Create PDF", I encountered this error:
Error Code:10010
Error Message:
Error message from the primary converter:
ALC-PDG-010-010-The conversion has timed out.
Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files (x86)\OpenOffice.org 3.0) and then restart the server.
I have the 32-bit MS Office Professional version installed and activated fine. I am not sure why Adobe LC ES4 SP1 is not picking MS Office to publish, but fall back to OpenOffice in publishing? I have searched the PTC KB and saw the same issue in the past for Adobe Acrobat 9 and Adobe LC ES3 issue and thought this issue should be resolved. I have Adobe Acrobat XI also coming with the PTC license, so they should be OK.
I sent the Adobe LC ES4 server.log to PTC TS, but found no useful info.
Has anyone had an idea why it would not call MS Office to publish? or may have any solution?
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