Creo does not start

[Dimi]

Hi,

I am evaluationg creao using the 30 day trial version. I used the web installer but after installation it does not start.

After pressing the program icon I get a "The program cant start because utfstrmt.dll is missing". I serached in the folders and its in the

C:\Program Files\PTC\Creo 2.0\Common Files\M090\x86e_win64\obj32 directory

I am using Win7, 64 bit.

Thanks

Dimi

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[sm · Accepted solution]

Sounds like the web installer did not create a complete installation for you. I would suggest downloading the full ZIP, extract it locally and then run the installer. This will guarantee a complete installation with no issues around internet connectivity and web installation.

PS. In the future, I would suggest using one of the Creo Communities for questions like this vs. PTC Live Global.

[Dimi]

Thanks,

I uninstalled and reinstalled PTC and it worked fine.

Thanks

Dimi

[ryankelley]

Glad to hear a reinstall worked, as Scott suggested I've moved this discussion into our community.