Custom Menu No Longer Launches

[MikeBills]

We have a custom menu built using J-Link. After months of successful use, out of the blue, the menu no longer launches on one of our Windows 7 64-bit workstations. It's isolated to this one workstation....the same user can sign on to any other workstation (XP 32bit or W7 64bit) and the menu will launch fine. Also, other users (plus administrator) have the same issue when signed into the problem workstation. This workstation did not have available "restore points" so reverting back to a previous working time is not an option. Something must be preventing its launch. We are close to simply wiping that workstation clean. Has anyone seen this or have any ideas?

I'm sending this on behave of our Toolkit app developer and can get more details if/when needed.

WF4 M150
DELL Precision T1500
W7, 64-bit

Thanks,

Mike Bills
Ingersoll Cutting Tools Company
Rockford, IL


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[mark_stallard]

Mike -

I would compare the configuration files on the problem machine with the
files from the one that works. When I say "compare", I mean you should
get a tool like WinMerge or BeyondCompare to display two file versions
side-by-side with differences highlighted.

At the same time, find out what external settings (environment variables,
config.pro settings, etc.) this menu application depends on. It might
have a dependency on an environment variable set by Windows before
Pro/E launches.

Do any of these machines use a Java Runtime Environent (JRE) different
from that furnished with Pro/E? Make sure the problem machine uses
the same JRE as the others.

Finally, consider attaching a Java debugger to this application and
testing its start() method. To do that, you'll need to launch at least
one other JLink app, attach the debugger to the JRE, then start the
menu application. This is an elaborate step; you'll need to attach
the debugger remotely or install Java development tools on the problem
machine.

Good luck with this -

|+| M a r k |+|

Mark Stallard
Rapid Response Development
information Solutions
Integrated Defense Systems
Raytheon Company



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