Deaktivate Toolkit license entries without softwareinstallation - virtual machine were deleted

[ctilemann]

a long time ago ...

we installed 3 virtual machines with the named user authentication.

The vm were deleted without deactivation the named user license

Is it possible that the support do that?

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[MartinHanak]

Hi,

you published your question at user forum/community. PTC Support is available at support.ptc.com

I do not understand what you mean, when you speak about "named user license". Is it ProE/Creo license ?

I have always seen:

1. Pro/Toolkit license as part of ProE/Creo license
2. ProE/Creo license as node-locked or floating

MH

[Tmetcalf]

I will move this to the Creo Community

[ctilemann]

Hello

I have 3 licenses for test-nodes aktivated.

Now we want to aktivate the production machine.

So how could i delete this and aktivate the new one?

[MartinHanak]

Hi,

I guess your question does not belong to Creo area. I think you are using MKS Toolkit 9.5. If I am right then the best solution is contacting PTC Support -or- PTC VAR who sells licenses to your company.

MH