Modeling 19.0 hangs when loading part library object

[DarkSide]

Hello all, whenever I want to load an item from Part library, creo elements direct modeling 19 hangs forever and i have to kill it with task manager. I can view the item, it hangs when i press middle mouse to complete the command. I can create screw connections, feather keys and gears with part library, the problem happens with the command with "load" icon. On google i found https://support.ptc.com/apps/solution_preview/solution/lang/presolution?lang=en&n=CS193389 which is exactly what happens to me, but i didn't found the solution. Is there a patch or a release? Thanks in advance 😉

[ThomasKirkman]

The issue was the graphics card driver.  Do you have the latest driver?

Also in the future, place your posts here to make them easier to find.

[DarkSide]

Ok, ill post there next time. This is the first time i ask something here ^^
Anyway I have 390.65 nvidia driver
My gpu is nvidia 740m
I have windows 7 with direct x 11
I updated nvidia driver less than 1 month ago.

[ThomasKirkman]

Did you have this problem before updating the driver?

If this continues, I would put a trouble ticket in with PTC.

[DarkSide]

I don't know, i started using part library recently, before i was using PM direct suite standard parts library. I can try to see if there is a new update or downgrade to an older version of nvidia driver

[DarkSide]

I downgraded from 390 to 387 driver and I still have that problem. Is there a known nvidia drivers version without that error. And how to post the bug? And assuming there's already been someone that posted it but wothout the solution, should i make another one?

[ThomasKirkman]

To enter a case with PTC, 

https://www.ptc.com/en/support/

Log in

At the bottom of the page click the "Open a Support Case" link.

regards

Tom

[DarkSide]

Since i work in a company and it requires customer's code i'll ask to the company where i work if they have it, thanks

[DarkSide · Accepted solution]

I fixed by adding SDPIXELFORMAT=SOFTWARE option in modeling's shortcut which disables nvidia gpu and uses cpu integrated one instead. Now the problem is that performance is awful and even a "rectangual selection" takes hours. Is there a way to temporary set that option and start using nvidia gpu after i create the part library object?
Regards

[DarkSide]

I worked around that by creating another shortcut with SDPIXELFORMAT=SOFTWARE to use when i want to load a part library object, and the standard one which uses nvidia card.
I can close this. Thank you for the help you gave me 🙂