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Is there a way to exchange Problem Reports / Change Requests with external suppliers

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Is there a way to exchange Problem Reports / Change Requests with external suppliers

Requirements can be exchanged with customers / suppliers using IRC.

But is there a way to exchange tickets (PRs and CRs) with suppliers / customers?

2 REPLIES 2

Re: Is there a way to exchange Problem Reports / Change Requests with external suppliers

Hi,

 

not the most modern approach, but there is an Excel-Integration, with which you can do import/export/update Items in Integrity over excel-sheets. You could start here: https://www.ptc.com/en/support/article?n=CS154958&language=en&posno=4&q=excel%20integration&ProductF...

 

Best regards, Jens

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Re: Is there a way to exchange Problem Reports / Change Requests with external suppliers

Hi @vikramm ,

 

I am not very sure but just a idea that you can think of , You can try to write a trigger that can export Issue(Here Problem Report / Change Request) using some API (may be im exportissues) and then can send the mail to supplier attaching that Attachment and you can decide the trigger to run on a specific event or may be scheduled trigger based on your use case and requirement.... 

 

Vielen Dank / Many Thanks

Kapil Jain