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Use Icon for OLE objects instead of preview generation in Rich text fields

Use Icon for OLE objects instead of preview generation in Rich text fields

sometimes the preview generation of OLE objects does not work properly; the client sometimes crashes if the preview generation gets stuck

https://www.ptc.com/en/support/article?n=CS90513

 

we´d like to have an option that disables the preview generation for OLE objects. 

this could be a configuration option (e.g. that file extensions can be specified that won´t get a preview) or a dailog window that comes up when a user tries to do insert Object in a rich text field.

3 Comments
Status changed to: Clarification Needed

When did you observe "sometimes the preview generation of OLE objects does not work properly"? any specific file extensions?

we had the preview issue with Excel files. Other Microsoft Office files did not cause issues yet.

Status changed to: Acknowledged