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Can't Install or Uninstall PTC Integrity Modeler!

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Level 1

Can't Install or Uninstall PTC Integrity Modeler!

I have PTC Integrity Modeler 8.3 installed on this work computer. I have a model made in PTC Integrity Modeler 8.5 and therefore cannot open it with 8.3. I want to install 8.5 well guess what!? Can't do that because it needs to uninstall 8.3 and for whatever reason can't find the IntegrityModeler8_3.msi file! And it doesn't exist on my computer! I also have no way of getting it. IT has also been unable to uninstall this program. So now this computer is essentially bricked in regards to Integrity! yay! I wish support would actually supply me with what 8.3 needs to uninstall itself, i.e. the .msi, or tell me what else I am suppose to do. 

1 ACCEPTED SOLUTION

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Re: Can't Install or Uninstall PTC Integrity Modeler!

Hello,

 

Did you manage to get this resolved?

 

thanks,

Patrick

3 REPLIES 3

Re: Can't Install or Uninstall PTC Integrity Modeler!

Hello,

 

Very sorry you are having these problems.

Have you been in contact with PTC Support?

 

If not I will get someone to investigate asap. Can you message me directly with your name and email?

Or just email me on pollerton@ptc.com

 

regards,

Patrick

Highlighted

Re: Can't Install or Uninstall PTC Integrity Modeler!

Hello,

 

Did you manage to get this resolved?

 

thanks,

Patrick

Re: Can't Install or Uninstall PTC Integrity Modeler!

Thank you, providing me with the installer allowed me to uninstall it and subsequently install the version  I desired. Thanks!