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Connection between PTC Integrity and IBM Rational Products

Level 1

Connection between PTC Integrity and IBM Rational Products

Is it possible to connect PTC Integrity with IBM Rational Products like Rhapsody, Change or Synergy?

6 REPLIES 6

Re: Connection between PTC Integrity and IBM Rational Products

Hello Vanessa Urban‌,

It's possible, and there are implementations that have been done by our Global Services team.  Please contact your Account Manager to discuss this with them.

Regard,

Kael


Kind Regards,
Kael Lizak

Senior Technical Support Engineer
PTC Integrity Lifecycle Manager

Re: Connection between PTC Integrity and IBM Rational Products

Hi Team,

Earlier I was using an ImsIntegration profile(.sbs file) for importing requirements in rhapsody. Till IMS version 11.0 the integration worked well. But recently we upgraded or client and IMS server to 11.2 version. Since then the integration fails. Need your help with this. Please find the error message below:

 

IMS PSS Requirement Synchronization: Version 2016-04-18

Command execution on IMS server failed! com.mks.api.response.CommandException: mks.frame.app.ui.ViewException

finished.

Re: Connection between PTC Integrity and IBM Rational Products

Do you know the Integrity command that is being run here, and which version of the Integrity API is being used?

Were there any errors in the Integrity logs?

Re: Connection between PTC Integrity and IBM Rational Products

Here is the log when I try to export the document from IMS: (I am getting similar error)

 

11/19/18 4:50 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:50 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:741469, externalID:741469]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741480, externalID:__MKSID__741480]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741482, externalID:__MKSID__741482]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741484, externalID:__MKSID__741484]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741486, externalID:__MKSID__741486]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741488, externalID:__MKSID__741488]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741490, externalID:__MKSID__741490]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741518, externalID:__MKSID__741518]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741492, externalID:__MKSID__741492]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741494, externalID:__MKSID__741494]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741496, externalID:__MKSID__741496]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741498, externalID:__MKSID__741498]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741500, externalID:__MKSID__741500]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741502, externalID:__MKSID__741502]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741531, externalID:__MKSID__741531]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741533, externalID:__MKSID__741533]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741535, externalID:__MKSID__741535]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741504, externalID:__MKSID__741504]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741506, externalID:__MKSID__741506]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741508, externalID:__MKSID__741508]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741510, externalID:__MKSID__741510]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741512, externalID:__MKSID__741512]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741514, externalID:__MKSID__741514]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741516, externalID:__MKSID__741516]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741520, externalID:__MKSID__741520]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741539, externalID:__MKSID__741539]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741541, externalID:__MKSID__741541]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741543, externalID:__MKSID__741543]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741545, externalID:__MKSID__741545]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741547, externalID:__MKSID__741547]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741549, externalID:__MKSID__741549]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741553, externalID:__MKSID__741553]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741555, externalID:__MKSID__741555]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741557, externalID:__MKSID__741557]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741559, externalID:__MKSID__741559]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741522, externalID:__MKSID__741522]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741526, externalID:__MKSID__741526]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754742, externalID:__MKSID__754742]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754746, externalID:__MKSID__754746]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754744, externalID:__MKSID__754744]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:754748, externalID:__MKSID__754748]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741524, externalID:__MKSID__741524]
11/19/18 4:50 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.CONTENT [internalID:741528, externalID:__MKSID__741528]
11/19/18 4:50 PM -- [Gateway-App] STATUS(0): Retrieved SDC_SystemDesignDescription: Integrity ID 741469
11/19/18 4:50 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 43
11/19/18 4:50 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:51 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:51 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:742149, externalID:742149] [Error: mks.frame.app.ui.ViewException]
11/19/18 4:51 PM -- [Gateway-App] STATUS(0): Retrieved null: Integrity ID 742149
11/19/18 4:51 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 1
11/19/18 4:51 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(0): Executing "export" command
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Initiating new MKS Gateway Session ...
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): MKS Gateway session established with Integrity Server [ims-ca:7002] for user "uia73038"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Loading remote parser configurations
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Loading local parser configurations
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): No local configuration file was found, skipped loading of local configuration data.
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Using export configuration "IMS Word Exporter -- Requirements Document"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): Using gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Value for "ensureLineBeforeAndAfterTable" property in export configuration is set to true
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Existing value for mks.ensureLineBeforeTable null
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): New value for mks.ensureLineBeforeTable true
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): Retrieving MKS Gateway configuration "IMS-GEN-WORD-EX_Requirements_Document"
11/19/18 4:54 PM -- [Gateway-App] ERROR(10): Skipping remote configuration due to error: XML not recognized as a Mapping Configuration
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <map-field...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] WARNING(0): MKS Gateway Config: <set-attribute...> is deprecated
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(10): (configuration retrieved from com.mks.gateway.mapper.config.RemoteLoader)
11/19/18 4:54 PM -- [Gateway-App] GATEWAY(5): [ItemMapper Event]: RETRIEVED Item.DOCUMENT [internalID:742149, externalID:742149] [Error: mks.frame.app.ui.ViewException]
11/19/18 4:54 PM -- [Gateway-App] STATUS(0): Retrieved null: Integrity ID 742149
11/19/18 4:54 PM -- [Gateway-App] STATUS(0):     Number of retrieved items: 1
11/19/18 4:54 PM -- [Gateway-App] STATUS(0):     Number of skipped items: 0

Re: Connection between PTC Integrity and IBM Rational Products

Thanks. I haven't been able to find anything with this exact error. I was going to suggest opening a support ticket, but I see you've already done that.


One thing that will be helpful is to get IntegrityClient DEBUG and API logging as well as DEBUG logging for Gateway. See KCS articles: 

https://www.ptc.com/en/support/article?n=CS129164

https://www.ptc.com/en/support/article?n=CS147393

 

Re: Connection between PTC Integrity and IBM Rational Products

So do the possibilities also include connection to IBM ClearQuest? Or to what requirements should another software tool have in order for it to integrate with Integrity?