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Resolving a license error that prevents creating new entities

posipova
Turquoise

Resolving a license error that prevents creating new entities

Error: Exception: JavaException: java.lang.Exception: Import Failed: License is not available for Product: null Feature: twx_things

Possible root cause: editing web.xml without further restart of the platform. In result, the product name does not pick up and the license path drops while the composer is still running,

Fix: Go to LicensingSubsystem -> Services and run the AcquireLicense service.

IF the issue does not get resolved, please contact the Support team, attaching your license.bin to the ticket.

3 REPLIES 3

Re: Resolving a license error that prevents creating new entities

 

After running AquireLicense, there is need of Tomcat restart to stop error showing in the future.

Re: Resolving a license error that prevents creating new entities

I am getting the following error -

"save failed, status: Internal Server Error message: Import Failed: License is not available for Product: null Feature: twx_things"

 

I restarted the tomcat but then also the is not resovled.

Re: Resolving a license error that prevents creating new entities

Hi,

 

In this case, please contact someone from PTC Licensing to check your license file.

 

Best regards,

Raluca Edu

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