Connected with Kepware Server but things stay disconnected on Thingworx

[DP_9890933]

HI

I try to create a thing linked with the Kepware Server ....it was working really well with the trial version

but with the license is not working..

i created the industrial connection with Kepware and is working well

I can read all the tags from kepware with the Discover function of the industrial connection

I created a thing with the bind function but the new thing still alway disconnected

here the log

Im sure that someone can help me ...thank you

[abjain]

@DP_9890933 : In the thing did you checked whether the 'industrial thing' property is set to your industrial connection?

[DP_9890933]

Thanks for the help ...i really appreciate

here my connection ...look like ok

[DP_9890933]

Just create again from scratch with simulate value between Kepware Server and ThingWorx fundation

and again the industrial connection is good but the thing still not connected

but why the signal is Unknown if im connected ?

[abjain]

@DP_9890933 : I suspect that legacy mode is enabled in you Kepware which might be causing this issue. Can you please disable it as KEPServerEX Project Properties > select the ThingWorx property group > set Legacy Mode to Disable.

[DP_9890933]

HI

thanks again for your help

it seems that i dont have this option.....its the KepServerEx 6

[abjain]

@DP_9890933 : Can you please check the application key which you have provided in Kepware with which you are trying to connect to thingworx? Please check whether its not expired. I would also suggest to try connecting with an 'Administrator' app key.

[DP_9890933]

HI

The expiration date is for 2025 and i just tried with the administrator key and its not working

[odukiya]

Hello @DP_9890933 

Based on the error you are getting I could find the following article and community post, Please try the troubleshooting steps mentioned 

https://www.ptc.com/en/support/article/CS279741 

https://community.ptc.com/t5/ThingWorx-Developers/Kepware-and-Thingworx/td-p/700671?posno=18&q=entity%20does%20not%20exist%20or%20not%20yet%20associated%20with%20a%20thing&source=search 

Please let us know if this doesn't resolve the issue.

Thanks

Om Dukiya

[DP_9890933 · Accepted solution]

thanks for all the help

Just before trying the steps you sent me in link .....i decided to try the deployerkey instead of my own key

and is working well now .....to be honest its seems to be the same configuration...i dont know why !!!

[XJ_9993206]

Hi, @DP_9890933 .

We encounter the same problem with you, but we can't find how to switch the Application Keys to DeployerKey.

Regards

Xiyan

[WS_9991055]

How to create a DeployerKey?