I'm not using kepware. How can i refunds for cancel?

[TD_10608907]

Hi everyone,

I'm not using kepware. Someone already use my credit for pay this software. I already sent email to online.sales@kepware.com and orders@kepware.com. But no replies. 

Anyone can help?

[VladimirN]

@sam_kepware @cmorehead Please take a look.

[sam_kepware · Accepted solution]

Hello, 

You have started the process correctly by reaching out to orders@kepware.com. You can also email sales@kepware.com or call 1-888-KEPWARE. Please note that online.sales@ is NOT a valid email address for our Sales team.

So, someone should be getting back to you after you emailed orders@kepware.com (it could take a few days) or you can also email sales@kepware.com.

Thanks, 
Sam

[VladimirN]

Thanks for your support, Sam.