KEPServerEX: "The Installer was unable to find required root certificates"

[MW_10097593]

Hi,

when trying to install KEPServerEX I'm getting the error:
"The Installer was unable to find required root certificates"

Do you know below mentioned instructions on installing root certificates incl. which are the relevant ones?

 

Thanks

Marco

[VladimirN · Accepted solution]

Read this article - "Installation fails because of missing root certificates in PTC Kepware Products": https://www.ptc.com/en/support/article/CS321323 

[MW_10097593]

Yes, this worked !

Here the direct link to the article referenced in the one you provided:
https://www.ptc.com/en/support/article/CS292168

many thanks

Marco

[VladimirN]

You're welcome.

[SS_8962326]

For me it doesn't work. I installed certificates like described in this article but still same info: "The Installer was unable to find required root certificates". I am trying to install this version: KEPServerEX6-6.15.132.0.exe. Where could be a problem?

[JM_10724634]

Well, Copy => Paste with the article above. Help mentioned here on support page doesn't work at all on my system. Any other ideas to solve this issue?

[cmorehead]

@MW_10097593 @JM_10724634 ,

My name is Chris and I'm the Kepware Community Agent. Kepware has had a lot of success resolving this issue through the use of the following knowledge base article (particularly the KEPServerEX 6.8 / TKS 6.8 and all newer releases instructions) which JM_10724634 may have referenced:

Article - CS321323 - Installation fails because of missing root certificates in PTC Kepware Products

If the article instructions do not resolve the install issue, I recommend opening a support ticket with the Kepware Support Team to see if a remote session could be facilitated to assist with the resolution.  Here is a link to the My Kepware page where a support ticket can be opened:

Log In | My Kepware

Thanks,

*Chris

[JM_10724634]

Hi Chris,

Thank you for your reply. But as I mentioned in my post and reacted to previous post. Your solution with installing root certificated DOESN'T work. So any other solution how to instal KEPServerEX6-6.15.132.0.exe ? I can provide you remote session, so you can try install it on your own. Thanks, Jiri