KepServerEX with 500 Tags

[pshashipreetham]

As per a use case, there are 100 tags each in a Device of KepServerEx, where KepServerEX is connected to a Single industrial Thing, Which is causing an Performance issue. 

Isn't possible to connect to different Industrial Connections from a single KepServerEx ?

@CarlesColl @c_lowy @slangley @paic @VladimirN @AnnaAn 

Thanks
Shashi.

[tmisner]

Hello Shashi,

Unfortunately, a single Kerpware instance can only be connected to a single ThingWorx Platform instance at this time. Reference CS293840.

ThingWorx Platform should not have an inherent issue supporting the number of Tags you mentioned. I believe you should look into troubleshooting the performance issue further. There are several articles available in our knowledge base depending on what issues you are having within your Remote Things in ThingWorx. For example "Unknown Quality" happens on the Remotely Bound Properties due to performance issues in some cases. The article for this one is CS321553.

If you need further assistance in troubleshooting beyond the KB I would recommend opening a case with PTC Technical Support via the PTC Support Portal.

-Tyler

[pshashipreetham]

Hi @tmisner ,

@tmisner thanks for the response, but, the question Asked was "Can we Connect more than one Industrial Connection to the KepServerEX". Hope it is clear now ?

As per the Article shared by you, there is a point in it which quotes:

So, Can we Connect more than One Industrial Thing to the KepServerEX ?

Thanks
Shashi.

[tmisner]

Hello Shashi,

Sorry for initially misunderstanding this inquiry.

You can definitely deploy multiple Industrial Things tied to the same Industrial Gateway (which facilitates the connection to KEPServerEX). Most customers typically create one Industrial Thing for each real-world device they are pulling Tags from.

Hope this helps.

-Tyler

[pshashipreetham]

hi @tmisner , 

How can be Multiple Industrial Connections  can be connected, as per configurations of the KepServerEX, only one can be connected, kindly refer below Pic:

If Multiple can be connected from KepServerEx, @tmisner can you please guide ?

Thanks,
Shashi.

[tmisner]

Hello again,

As mentioned in my initial reply you can connect KEPServerEX to a single ThingWorx Platform instance at a time.

On the ThingWorx Platform you create one Thing based on the IndustrialGateway Thing Template. This represents the connection to KEPServerEX. From there you can create multiple Things based on the RemoteThing Thing Template. These will represent your real world devices connected to KEPServerEX. Each of these Remote Things should also include the IndustrialThingShape Thing Shape. From there you would configure each Remote Thing to reference the IndustrialGateway by setting the IndustrialThing property on the Properties and Alerts tab of the Remote Thing. After this you are free to add or remove Tags as Remotely Bound Properties from the Manage Bindings window on the Properties and Alerts tab.

An article with details further explaining what I just described can be found here (see Approach 2)

Again if you are seeing performance issues when adding Tags to a Remote Thing please reference my initial post.

-Tyler

[pshashipreetham · Accepted solution]

Hi @tmisner ,

Thanks for the INFO, this can be now Concluded that, KepServerEx Can be Only Connected to one IndustrialThing. If there are 2000 Tags, then there will be two  KepServerEX running in two different VM's, and need to create at least two IndustrialThings to avoid the Performance issue, Each Industrial Thing Is connected with 1000 Tags in different VM Setups's. There is no other solution to this !

Thanks

Shashi.