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KepWare on Hyper-V

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CF_10787771
3-Visitor
3-Visitor
‎Sep 19, 2023 06:27 AM
‎Sep 19, 2023 06:27 AM

KepWare on Hyper-V

Hi. We are installing a trial verison of Kepware on our VM Hyper-V to see if the OPC server is working before we are ordering a license. But i just getting bad quality from the Mitsubishi PLC. The server is a 2019 windows server. When im trying from my Windows 11 computer is working with no problem. I have disabled anti-virus, firewall everything and still not working.

Any suggestions?

 

 

 

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rajskumar
12-Amethyst
12-Amethyst
(To:CF_10787771)
‎Sep 25, 2023 09:29 AM
‎Sep 25, 2023 09:29 AM

It should work fine on Hyper-V also unless demo time(2 hour) not expired or if there is no any networking issue.  

  • 2 hour period can be reset by stopping and then starting the KEPServerEX

Please Check if you can Powershell Test-NetConnect to the device on the port KEPServerEX is trying to use.
Powershell has a built in commandlet that can help prove or disprove TCP socket connectivity
Command Syntax: Test-NetConnection [host] -Port [port number]
Example: Test-NetConnection 255.255.255.255 -Port 502
If these do not succeed this issue is networking.

 

Also  check disabling ECN on 2019 windows server.Please refer below article to disable it

  • When Explicit Congestion Notification (ECN) is enabled, some older devices will drop or reject the packets because of the manipulated header

https://www.ptc.com/en/support/article/CS278269

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

If above won't work, I would recommend you to capture the traffic (packet) using tool Wireshark(free) and check why it is not working. 

If the issue persists; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

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rajskumar
12-Amethyst
12-Amethyst
(To:CF_10787771)
‎Sep 25, 2023 09:29 AM
‎Sep 25, 2023 09:29 AM

It should work fine on Hyper-V also unless demo time(2 hour) not expired or if there is no any networking issue.  

  • 2 hour period can be reset by stopping and then starting the KEPServerEX

Please Check if you can Powershell Test-NetConnect to the device on the port KEPServerEX is trying to use.
Powershell has a built in commandlet that can help prove or disprove TCP socket connectivity
Command Syntax: Test-NetConnection [host] -Port [port number]
Example: Test-NetConnection 255.255.255.255 -Port 502
If these do not succeed this issue is networking.

 

Also  check disabling ECN on 2019 windows server.Please refer below article to disable it

  • When Explicit Congestion Notification (ECN) is enabled, some older devices will drop or reject the packets because of the manipulated header

https://www.ptc.com/en/support/article/CS278269

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

If above won't work, I would recommend you to capture the traffic (packet) using tool Wireshark(free) and check why it is not working. 

If the issue persists; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

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