Kepware Admin User Pass

[YunusEmreGul]

Hello Eveyone,

I currently own a Kepware Siemens Suite license. During the original installation, an Administrator password was created for Kepware, but it was never recorded and has since been lost.

As a result, I am now unable to make any changes to my existing installation. For example, I intend to purchase and add an IoT Gateway license, but I cannot apply it to the current Kepware instance due to the missing Administrator password.

I kindly request your assistance in either removing or resetting this password so I can proceed with license updates and modifications. I can see own the Siemens Suite License ID.

[ntripathi · Accepted solution]

Greetings @YunusEmreGul,

I hope you're doing well.

Please take a look at the following article as it may help resolve your issue:

https://www.ptc.com/en/support/article/CS294705

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

[YunusEmreGul]

Hello  @ntripathi

Thank you for your response and for sharing the article link.

Currently, Kepware is running with a Siemens Suite license. Before proceeding, I would like to confirm:
If I follow the steps outlined in the provided article (CS294705), is there any risk that my current license could become broken or invalid, or that I could lose my license entirely?

I just want to ensure that performing these actions will not affect the validity of my existing Siemens Suite license.

[ntripathi]

Hello @YunusEmreGul,

I’d like to reassure you that this process will not impact your existing license in any way, nor will it break your current license.

However, please make sure to save your project before proceeding with the reinstallation to avoid any data loss.

If you have any questions or need assistance during the process, feel free to reach out.

[YunusEmreGul]

@ntripathi 

Thank you for confirming. I will proceed with the steps as suggested in the article and will share the results here once I have tested it.

[YunusEmreGul]

Greetings @ntripathi 

I tested the procedure and, as described in the article you provided, I uninstalled and reinstalled Kepware. The only point where I received a license warning was at the step shown in the screenshot below, but the license did not become broken.

I am truly grateful for your support and attention — thanks to your guidance, I was able to resolve the username and password issue.