Kepware BacNET Connectivity and Troubleshooting

[MF_10616011]

I'm attempting to connect HVAC devices to my Kepware server through BacNET, but I'm having issues with the various settings and connectivity. I'm able to mine data directly from a single top-level bacNET device (router), but I can't seem to access child devices connected to the direct device within the network hierarchy, such as an arcNET network. 

Direct assistance on this would be greatly appreciated. 

I can supply pictures and examples from both kepware, and web applications if needed.

Thank you in advance

[rajskumar · Accepted solution]

The driver communicates using the BACnet/IP protocol, it is possible to communicate with devices using other Data Link Technologies (such as MS/TP, LonTalk, ARCNET) if the driver is communicating through a gateway.

In this case, the BACnet MAC of the underlying device must be entered. The BACnet MAC is a hex string.

Example: An MS/TP device is connected to a gateway. The MS/TP has an MAC listed in the web configuration as 10. Since the web configuration displays the value in decimal, the value entered in BACnet MAC should be 0a.
Notes:
1. This property is only enabled if the Remote Data Link Technology property is set to Enable.
2. If the Network Interface selected for the channel is not connected to a BACnet/IP network, configure the channel to operate as a foreign device to discover devices.

For More details, Please refer driver help file here

If the issue persist; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

https://my.kepware.com/s/login/

BR,