eligible version

[HR_10606346]

We recently bought a new license, which indicates that version V6.13 is eligible, but the currently installed version is V2.11.250.0, and I believe that the new license won't activate the old version. Unfortunately, I am unable to install a new version on our old server because I keep getting a pop-up window during installation that states that.

" The installer was unable to find required root certificates, please apply windows update, if unable to apply windows updates, contact support for instructions on installing root certificates"

Due to the fact that we are now using Windows 7 Professional SP-1 32-bit and Windows updates are not possible, kindly assist us in obtaining a "root Certificate" OR, instruct us on how to obtain a license to activate an earlier version of "2.11.250.0".

It actually happened after I replaced the server's HDD after it crashed and I re-imaged it on a new hard drive.

[VladimirN · Accepted solution]

Articles:

• "Installation fails because of Microsoft Visual Studio 2013 redistributables install failure in PTC Kepware Products": https://www.ptc.com/en/support/article/CS293043
• "Installation fails because of missing root certificates in KEPServerEX v5.21 on Windows XP SP3 or Windows 2008 SP2 (32 bit) in PTC Kepware Products": https://www.ptc.com/en/support/article/CS333998
• "Installation fails because of missing root certificates in PTC Kepware Products": https://www.ptc.com/en/support/article/CS321323

There was also a similar discussion earlier - "KEPServerEX: "The Installer was unable to find required root certificates"": https://community.ptc.com/t5/Mfg-Solutions-Apps/KEPServerEX-quot-The-Installer-was-unable-to-find-required-root/td-p/755264