Hello I'm trying to connect Thingworx Industrial Connectivity to Thingworx. Upon doing so I keep getting an error message of:
Date Time Level Source Event
10/16/2019 9:48:50 AM Error ThingWorx Native Interface Connection to ThingWorx failed. | Platform = http://XXXXX:80/Thingworx/Composer, error = the host could not be resolved.
I have checked the Thingworx link matches, the app key is correct, and the Thing name matches exactly to the Thing name in Thingworx.
Solved! Go to Solution.
From the screenshots, I see these things that may be culprits:
Let us know if you still have issues.
My port number was incorrect I changed it to 80. I tested the port with the url and was able to hit Thingworx. Unfortunately when i put the url in the host and the port number in under the Property Editor I'm still getting and error. I've also tried it with Legacy mode Disabled. I believe my problem is with the Resource property. I'm running a cloud instance of Thingworx so the Resource: /Thingworx/WS will be invalid.
Is the cloud instance hosted by PTC? If a trial version, you will not be able to connect Kepware. You can download one of the 90-day trials for installation on your own machine and should then be able to connect.
If PTC Cloud is hosting a paid instance, you will need to open a case for the Cloud team for opening the needed ports to allow your Kepware instance to connect.
This is a PTC Cloud paid instance. I got it to connect to my Industrial gateway thing in Thingworx. I was able to discover my device tags. Then I bound the tags to a new entity(Remote Thing). Unfortunately, my data is not coming through. Under properties on the Remote Thing none of the properties values are updating and the connection status is saying: Disconnected. Also, I am getting a error code from Industrial Connectivity saying: Error adding item. | Item name = ' '.