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Kepware Tag not connected error

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Participant

Kepware Tag not connected error

Hi,

I am trying to connect Kepware Server to thingworx Fundation.

I am able to establish connectivity between Kepware and TW fundation however, when I try to read tag it says "Tag not connected"

 

Any advise 

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Kepware Tag not connected error

Hi @Pramodmahadik.

 

For the benefit of others in the community, this issue was resolved by reinstalling ThingWorx.

 

Thank you for your participation in the community!

 

Regards.

 

--Sharon

View solution in original post

7 REPLIES 7
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Re: Kepware Tag not connected error

@Pramodmahadik  Hi,

 

Could you please double check the steps followed for connecting Kepware to TWX from the below link

https://support.ptc.com/help/thingworx_apps/r8.5/en/#page/thingworx_apps%2FThingWorxAppsSetupConfig%...

And confirm  regarding a "connection toThingWorx appears" in the Event column .

If feasible please attach the screen-shoot of kepware side logs .

 

Additionally please let me know the value of  IsConnected Property for the IndustrialGateway .

 

Thanks

Gunjan Aneja

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Re: Kepware Tag not connected error

Hi Gunjan,

Please refer attached snapshot. I have done configuration as stated on sample project link.

Also the Event column shows "Interface Connected to Thingworx"

 

Date Time Level Source Event
17.07.2020 11:11:56 Information ThingWorx Native Interface Connected to ThingWorx. | Platform = PP-2007021249Q7.devportal.ptc.io:443/Thingworx/WS, Thing name = 'indConn_server'.

 

Regards,

Pramod

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Re: Kepware Tag not connected error

IsConnected Property is True/Checked. However when I refresh it becomes False. Again when I save the IsConnected Property becomes true/Checked

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Re: Kepware Tag not connected error

@ Pramodmahadik

 

Do you see any error in the kepware logs?

 

Which version of kepware and thingworx you are using ?

 

Thanks

Gunjan Aneja

 

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Re: Kepware Tag not connected error

Hi Gunjan,

Thanks for helping me debug the issue.

I am using Kepserver V6.9 572.0. There is no error in Kepware Logs.

 

Regards,

Pramod

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Re: Kepware Tag not connected error

Hello Pramod,

 

This occurring issue may require a deep look into the configuration done .
I will recommend you to open a case with PTC technical support team .

Could you please open a case  and some one from the team will assist you with this . 

 

Thanks

Gunjan

 

 

 

Highlighted

Re: Kepware Tag not connected error

Hi @Pramodmahadik.

 

For the benefit of others in the community, this issue was resolved by reinstalling ThingWorx.

 

Thank you for your participation in the community!

 

Regards.

 

--Sharon

View solution in original post

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