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Hi @asifcad,
Thank you for reaching out with your question.
To assist you better, could you please provide more details and context regarding your inquiry? Specifically:
Including screenshots can also be very helpful in understanding your process. This will enhance the likelihood of receiving valuable assistance from other Community members.
You might also find it useful to refer to the guide on how to ask a good question(https://community.ptc.com/t5/Welcome-How-To-s/How-to-Ask-a-Good-Question/m-p/892484).
I hope this information is helpful.
Best Regards,
Vivek N
Community Moderation Team.
Check your Allow_entry_outside parameter on your HSM step:
From the help files:
