All About Mathcad Software Installation.

[Harry_Seth]

We have created this technical tip to help Mathcad users Install software on own. This is a one stop shop for Mathcad software users to get information ranging from  - Software Download, Installation, Licensing, Error's Troubleshooting to General queries related about the product.  This is just a start - We'll keep enhancing this page, as we tend to capture issues or when someone shares his/her findings. 

• Mathcad Download
  • How and from where to Download Mathcad Prime Trial or Express Edition
  • How and from Where to Download Mathcad 15 Trial Edition
  • From Where to Download Mathcad for Single User Account or for Student Edition
  • Mathcad Downloadables  for Version 11, 12, 13, 14, 15 & Prime 4.0
  • Download Installer for PTC FlexNet License Server Manager 
• Mathcad Installation
  • Step by Step Installation Procedure for Mathcad Prime 8.0 Express Edition
  • Step by Step Installation Procedure for Mathcad Prime 7.0 Express Edition
  • Step by Step Installation Procedure for Mathcad 15.0 Trial Edition
  • Step by Step Installation Procedure for Mathcad Prime 6.0 Express Edition
  • Step by Step Installation Procedure for Mathcad SUA and Academic Version (Mathcad 15 and Prime) 
• Mathcad Licensing
  • Transferring Mathcad License from Existing Host ID to New Host ID
    1. Commercial / Maintenance Active  Customer
    2. Student Edition or Mathcad Single User Account
  • How to Acquire Mathcad Prime 30 days License for Mathcad Prime 7.0.0.0?   
  • How to Activate Mathcad Prime 7.0.0.0 Using Product Code?   
  • How to Obtain License for Mathcad 15 Trial Edition?      
  • How to identify a license Type - If its a locked or floating?
  • How to obtain Mathcad Single User and Student Licenses?  
  • How to Acquire Mathcad Prime 30 days License for Mathcad Prime?     
  • How to Activate Mathcad 15 License using Product Code   
  • How to Activate Mathcad Prime 6.0 Using product Code?    
• Mathcad Errors
  • Error “The remote server returned an unexpected response: (407) Proxy Authentication Required”.
  • Error "The install was unsuccessful because of the following serious errors: Mathcad Configuration A problem was encountered during the MSI installation"  
  • Error: "The server committed a protocol violation. Section=ResponseHeader Detail=CR........."
  • Error "Mathcad application has stopped working" when launching Mathcad Prime x64-Bit version
  • Error: "There was no endpoint listening at https://apps.ptc.com/accountServices/.........".
  • Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime".
  • Error "Mathcad PDSi viewable support: Setup has detected that you already have a more functional...".
  • Error "An Unhandled exception occurred on the dispatcher thread".   
  • Error: "Terminal Server Remote Client Not Allowed" or "(-103)".
• Mathcad File Conversions
  • How to convert worksheet created in earlier versions of Mathcad  to Mathcad Prime
  • Error "Conversion Failed, Conversion aborted.." while converting legacy Mathcad worksheet to Prime
  • Error "Conversion failed. Could not start Mathcad conversion process". 
• Launch Mathcad
  • Mathcad Prime does not launch after the initial splash on Windows OS
• General Information
  • How to Locate or Find Product Code for Single User and Student Edition of Mathcad  
  • What is locked and floating license or how to identify a license is locked or floating?
  • Is it possible to skip the installation of Microsoft.NET during installation of Mathcad Prime?     
  •   How to get MAC address/Host ID?         
  • I plan to buy Mathcad software - Is there a page or resource which I can access for comparison 
  •  What is the difference in functionality between Mathcad Prime and Mathcad Prime Express?
  •   How/Where to buy or get quote for PTC Mathcad product?                
  • Is it possible to open Mathcad Prime worksheets created in newer release in an older release?                                                                                                                                                           

[TG_9948942]

Is it possible to install a single licensed copy of Mathcad Prime 7.0 on both a desktop and a laptop?

If so, are there any special installation instructions?

Tom

[Harry_Seth]

@TG_9948942 

Okie - This is based on license type

If you have  a locked license then you'll be able to install the software on the specific machine for which the license was generated (Mach ID of the machine). Inshort , locked license is meant to run the software on one machine.

However, if you have a floating license than you have the ability to run it on different machines. FYI, Floating license is a server based license. You install the license on a server and than have the client machine to grab it. 

What's important - The number of machines on which it can run is limited to the number of seats you purchased or are entitled to. 

To exemplify :

Imagine you bought two seats of floating license - Than at any point of time any two machines can utilize the license and run the software.

Another scenario: If you have 1 seat of Mathcad floating license, than you can run it on one machine at any given point of time. If it has to be run on another machine or laptop. Than the first user needs to exit / release the license so that the other user can launch the software on the second /alternate machine. 

I hope the above details answers your question.

Also, i would encourage you to refer the hub Tech Tip in the community it may answers most of your questions or helpful to gain more information related to Mathcad installation/licensing / Troubleshooting

Best Regards,

Harry

[ON_9551245]

This is to complicated.

I just want to us the license on my working station and when living the office, i want to use it on my windows 10 tablet.

Insted of setting up a server, it sholud be possible that the computer was checking aggainst Mathcad server and licence aggrement. Or i loged on the Mathcad and hooked of that it shold be locked to the computer while working offline. Then when back on the office the licence could be returned by unlocking the licence and closing the program. Then it would be available on the workstation again.

Please look into the future and make somthing that is up to date with our new world living standard, which is mobility.

[VladimirN]

You can bring your ideas here: https://community.ptc.com/t5/PTC-Mathcad-Ideas/idb-p/PTCMathcadIdeas

[Harry_Seth]

Hello @ON_9551245,

Thank you for the feedback - Though your ask sounds reasonable, but it isn't the current functionality and more of an enhancement. Anyways, I concur with @VladimirN , and would  appreciate if you can post this is an Idea. 

Additionally, I'm sharing with you an article that might help you meet your expectations (to certain degree) and that is on "Borrow License" feature we have for Mathcad Prime. You may Borrow the license  and than return it early or else it reverts on own once it meets the set days. However, this feature is only available for Floating / Server based license and is not intended for Locked or node locked license.

Hope the above information helps.

Best Regards,

Harry

[jamesbarlowpe]

Is there a How To for updating the license on the server?

Renewed Prime 7.0 and was e-mailed the two license files but I always struggle with loading the new ones onto the server and removing the old ones.  Usually have to have someone from support remote into the server and I never remember to write down the steps they take so I can do it myself the next time.

[Harry_Seth]

Hello @jamesbarlowpe ,

You may refer below links :

If you have Mathcad license server installed and just want to Upgrade/Update the license server to new license file - Than I would recommend you to follow steps listed here

However, if you are performing New Mathcad Prime Installation, than please refer below - 

1. For Floating/Server Based license 
2. For Locked License 

Important  - PTC send two license files to customers one is a borrow license and the other is Server or locked license based on what customer has purchased.

However, borrow license functionality is meant only for server based license installation. To understand better, refer below sample  -

lm_xxxxxxxx_xxxxxxx.txt     - Is the borrow license and is to be used on server if user needs to borrow license from server to another machine

lm_xxxxxxxx_xxxxxxx_standard.txt  -  If used on server will not support license borrowing.

Additional Information:

How to identify borrow license - Refer image and check for "BORROW"-

 Incase you want to download Mathcad Prime 7.0 : Refer 

If you want to retrieve a the latest license version - Refer 

If the above information helps, you may mark the thread as "Accept as Solution".

Best Regards,

Harry

[VladimirN]

Also - "How to update FlexNet Admin License Server (lmadmin) with a new license file":  https://community.ptc.com/t5/Creo-Parametric-Tips/How-to-update-FlexNet-Admin-License-Server-lmadmin-with-a-new/td-p/440589

[RK_8511760]

How to get FlexNT 11.19 version compatible for Mathcad Prime 10

[VladimirN]

"Download Flexnet for LMGRD": https://www.ptc.com/en/support/creo-landing/creo-landing-main/install-lmgrd/download-flexnet-lmgrd