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Enable Prime 9 License on our Gold Support

MR_10083395
2-Explorer
2-Explorer
‎Nov 13, 2023 12:58 PM
‎Nov 13, 2023 12:58 PM

Enable Prime 9 License on our Gold Support

We are finishing a Trial version of Prime 9. We have a Gold Support and need to enable Prime 9 License Management. I am not sure if that should be Cloud, Floating, or Fixed.
Please enable the Prime 9 License. I am familiar with the various licensing methods.
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DJNewman
17-Peridot
17-Peridot
(To:MR_10083395)
‎Nov 13, 2023 01:13 PM
‎Nov 13, 2023 01:13 PM

If you have Gold Support, you should reach out to your PTC Support person and not the public PTC Community forum of public volunteers.

 

If you don't know who that is, you can contact support via web or via phone. https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-web

I manage the Creo and PTC Mathcad YouTube channels for PTC, as well as all PTC Mathcad marketing in general.
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