Error "Conversion Failed, Conversion aborted.." while converting legacy Mathcad worksheet to Prime

[Harry_Seth]

Issue:

• Error Conversion Failed, Conversion aborted.. while trying to convert any legacy Mathcad worksheet
• Getting error Conversion Failed, Conversion aborted.. while trying to convert Mathcad worksheet
• Converter crashes

Cause:

• In-complete or issues with Mathcad Prime installation
• Converter not registered with Windows

Resolution:

• Uninstall and Re-install Mathcad Prime
• Run the setup.exe using Right Mouse Button Option "Run as administrator" on Windows 7, Windows 8 and Windows 10 machines

[LucMeekes]

You can add another potential cause:

The filename contains a character that the converter doesn't like, such as '#'....

(See https://community.ptc.com/t5/Mathcad/Error-Converting-file-from-version-15-to-Prime-8/m-p/857766#M205277 )

Luc

[anursingh]

Hi LucMeekes,

Yes, you are correct; I will have this message passed to our technical team and have the article updated. 

Thanks for your input 

Regards,

Anurag

[LucMeekes]

Better still, your technical team makes sure that file name characters accepted by Windows do NOT cause (such silly, unnecessary) errors in Prime and/or its converter.

Success!
Luc

[Werner_E]

Its the converter only. Prime will read and write files containing a hash (#) without troubles.

The converter also has no problem reading the legacy file with the hash in its name - the error occurs when the converter tries to create the converted file.

And I fully agree that this is a bug which should be fixed rather than just being documented 😉