cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Have a PTC product question you need answered fast? Chances are someone has asked it before. Learn about the community search. X

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime".

Harry_Seth
15-Moonstone
15-Moonstone
‎Jan 07, 2021 07:25 PM
‎Jan 07, 2021 07:25 PM

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime".

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime" (Applicable only for SUA Edition)

9.1.jpg

 Cause:

  1. Microsoft for .Net Framework is missing or is not installed correctly
  2. Microsoft Visual C++ 2008 SP1 is not installed correctly

Resolution:

 

  • Run PrimeWixinstaller_64bit.msi from the ptcsh0 folder of installer 9.3.jpg

     

  • Run the fix provided by Microsoft for .Net Framework 4.5.1
  • Try to uninstall and re-install Microsoft Visual C++ 2008 SP1 Redistributable Package:
    1. 32 bit
    2. 64 bit
Labels:
Notify Moderator
0 REPLIES 0
Announcements
Contact Community Management
Top Tags