How to Find Expiration Date for Support Agreement

[vroberts]

PTC must have the most user-unfriendly support site I have seen. I want to check the expiration date of my current Mathcad support agreement, and even after logging into my account at tpc.com/support I cannot find that information. How can I check the date?

If I look at the "extra" license file, it has an expiration date of 30-APR 2023.  Is that the same as the expiration date of my support agreement or does the license file have a grace period?

Victor Roberts

[VladimirN · Accepted solution]

• "PTC Extended Support FAQ": https://www.ptc.com/en/support/enablement/extended_support_faq 
• "PTC Maintenance Support – Terms & Conditions": http://www.ptc.com/WCMS/files/45001/en/Maintenance_Terms_Conditions_04-1-11.pdf 
• "Product Release Support lifecycle: What is Standard, Extended and Sustained Support?": https://www.ptc.com/en/support/article/CS371520