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Hello,
i bought the prime 5 student version and in the installer i cant install the application
what can i do ?
Solved! Go to Solution.
Here's an update...!
We have removed access to the page that offered Mathcad Prime 5, and we plan to reach out to everyone who purchased one of those to get a Prime 7 installation. It should be within the next 24 hours or so.
We apologise for the inconvenience.
Hi,
You probably mean version - 7.0? If so, download it from the following link, here: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp
It's possible that they purchased the licence for Prime 5 and are activating it quite a bit later.
Prime 5 and other pre-Prime 7 versions were all end-of-saled as of December 31, 2021.
I've forwarded this topic to our product manager. I believe the desired outcome will be to generate a new install for Prime 7.
Thanks!
And then there is this overview of all kinds of information regarding installation of Mathcad products where you might find the solution to your specific problem.
Note that much information regarding Prime 7 may also be applicable to Prime 5.
Success!
Luc
Here's an update...!
We have removed access to the page that offered Mathcad Prime 5, and we plan to reach out to everyone who purchased one of those to get a Prime 7 installation. It should be within the next 24 hours or so.
We apologise for the inconvenience.
Glad to hear that!